Accepted Methods of Payment:
- Apple Pay
Credit/Debit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
Standard service orders outside the UK are generally delivered by air mail and are not traceable. An express delivery service is available for customers outside the UK and is charged at the rates shown below.
If you have ordered a number of items, any items that are not in stock will be despatched as they become available, at no extra cost to yourself. We will not delay the despatch of in-stock items by waiting for an out-of-stock item or a new release to arrive.
Postage and packing charges are made up from a cost per order, plus a cost per item ordered. i.e. if you order two books in a single order, you will be charged for 1 x per order charge + 2 x per item charge. There is no delivery charge for any digital only items in your order.
|Standard||Tracked & Signed|
|Per Order||Per Item||Per Order||Per Item|
Items held in stock will usually be despatched within 48 hours of us receiving your order.? Digital only items are dispatched immediately via email and into your MyAccount area.
If you have ordered a number of items, any items that are not in stock will be despatched as they become available. We will not delay the despatch of in-stock items by waiting for an out-of-stock item or a new release to arrive.
Delivery timescales are given as a guide below.
|UK||2-3 days||1-2 days|
|Europe||5-18 days||3-7 days|
|Rest of world||10-21 days||4-10 days|
Prices and Tax
Prices are inclusive of any applicable value added tax (VAT). VAT is not charged on books in the UK, but is added to electronic and media products such as eBooks, CDs, software and online courses. We do not charge VAT if the goods are being delivered outside the EU.
When ordering goods for delivery outside the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please be aware that you must comply with all laws and regulations of the country in which you are receiving the goods.
Tracking your order online
Where applicable we will email your tracking ID and link so that you can track your order.